Privacy Policy

Our Commitment to Privacy

Planet Gemstones values our customers and respects your privacy. We collect information about you in our stores and through our website in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. As described in this policy, we may share your information and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

 This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

 If you have any questions about our privacy policy, please contact us at   support@planetgemstones.com or fill in the form on the Contact Us page.  We will be happy to answer any of your inquires/questions.

 What kind of information does Planet Gemstones collect?

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, etc., when you visit our website or store, place an order online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our store. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.          

 How does Planet Gemstones use my information?

We may use your personal information in the following ways:

§   To process and fulfill your order, including to send you emails to confirm your order status and shipment

§    To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications

§   To administer and fulfill our contests and other promotions

§    To help us learn more about your shopping preferences

§   To help us address problems with and improve our site design, products and services

§    To enhance your shopping experience

§    To analyze trends and statistics

§   To protect the security or integrity of our website and our business

§    To contact you if necessary

You always have the choice not to receive marketing information or calls. For instructions on opting out, please go to our Contact Us page or e-mail us at support@planetgemstones.com

 Does Planet Gemstones hare my information?

We may share your personal information in the following ways:

§ When you provide personal information to Planet Gemstones, we share so of that information to our shipping vendor, USPS for shipping your package. The information that is shared is as follows: Full name, mailing/shipping address and phone number.

§ We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.

§  We may share your information when we team up with another company to offer or provide products, services, or promotions to our customers.

§  We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Vettri Gems USA or others.

 How do I access or change my information?

You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information at a Planet Gemstones website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.

 You can also ask us to update your personal information by contacting us via e-mail at  support@planetgemstones.com Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.

How do I make choices about receiving promotional communications?

Planet Gemstones wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our customer service via e-mail at support@planetgemstones.com

 Please be sure to include your full name and the email address you used when you registered with or made a purchase from the Vettri Gems USA. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Planet Gemstones

If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our website or our stores, or by contacting customer service.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

How does Planet Gemstones protect kids' privacy?

Planet Gemstones is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our website are general audience sites and are not targeted to or intended for use by children.

 How does Planet Gemstonesuse cookies?

Our website uses "cookies", which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

 For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our website. Cookies may also be used to collect transaction information needed by a scrip or loyalty program to which you have authorized us to provide your personal information. (See the section entitled, "Does Planet Gemstones share my information?", above.)

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.

How does Planet Gemstones use pixel tags?

We use "pixel tags" (also called "web beacons" or "clear gifs"), which are tiny graphic images, on our website and in our emails. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our website and our advertising. We work with service providers that help us track, collect, and analyze this information.

 Pixel tags on our sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.

We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our website, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.

How do I know my personal information is secure?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

 When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at website, please feel free to place your order with us by telephone at the number listed on the Contact Us page. Customer Services representatives at Planet Gemstones are available  M-F 9-6 hours a day,  and will be happy to assist you.

What is "phishing"?

"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

 I received a suspicious email from a Planet Gemstones regarding an order I did not place. What should I do?

We are aware of phony emails sent out under our band name. These emails did not originate from Planet Gemstones  and individuals who received fraudulent order status emails have not been charged. For your protection, do not click links or open any files attached to suspicious, unsolicited emails. If you believe your personal computer has been compromised as a result of the scam, please consult an IT professional. For more information, contact the FBI’s Internet Crimes Complaint Center: http://www.ic3.gov. We work with law enforcement on their investigations of these kinds of fraudulent emails.

 What about links to other websites?

For your convenience and information, our website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.

 How do I contact you?

For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact Planet Gemstones by email, telephone, or postal mail.

 Mailing Address:

Planet Gemstones

48W 48^th st

Suite 202

New York, NY 10036

 Email: support@planetgemstones.com

Tel: 212 764 0809